Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, Levain Bakery™️ does not accept returns or exchanges. We are committed to your satisfaction and will work with you to resolve any issues regarding damaged or incorrect shipments.
Inspect Your Delivery
Upon arrival, please immediately inspect your package for any signs of damage or incorrect items to ensure freshness.
Contact Customer Support
If your order is damaged or incorrect, contact our team within 24 hours of delivery at [email protected] with your order number.
Provide Documentation
Please include clear photographs of the packaging and the product so we can better understand the issue and improve our service.
Resolution Process
Our team will review your claim and, if eligible, issue a replacement shipment or store credit to make it right.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing